Tenant FAQs

Current Residents

• Where do I pay rent?

  You can view and pay your rent via:

  • Tenant web portal: https://freedom.twa.rentmanager.com/
  • rmResident app on your phone. Use company code “freedom” to set up
  • Can pay cash at these locations. Please reach out to us if you are interested in this option
  • A check can be mailed to Freedom Property Advantage, 1146 Venetia Rd, Eighty Four, PA 15330

• Where do I report issues?

  You can report service issues via:

  • Tenant web portal: https://freedom.twa.rentmanager.com/
  • rmResident app on your phone
  • Text us at 412.275.5415

• What should I do in the event of an emergency after hours?

  Emergencies: IN THE EVENT OF AN INJURY OR FIRE CALL 911

  An emergency maintenance problem is something that if not taken care of IMMEDIATELY will cause significant damage. Emergencies usually involve water or heating. If it involves water, your first step is to use the shutoffs located on the property. If the water continues to run after closing the shutoff, call 412.567.4400 and follow the prompts to report an emergency.

  Lack of air conditioning is not an emergency and can wait until the next business day. Loss of heat is an emergency, so please call 412.567.4400 and follow the prompts to report an emergency.

  Your water, gas, and electric shutoffs have been labeled with Blue, Yellow, and Red tags, and instructions to locate and operate should be on your refrigerator.

  For emergencies, you can text: 412.275.5415 or call: 412.567.4400

  For all issues, we ask that you use your Tenant portal https://freedom.twa.rentmanager.com/ to report, and we will address them the next business day.

• I’m late on my rent, can you waive my late fees?

  On-time payment of rent is an integral part of the landlord-tenant relationship. We take online payment very seriously and do not waive late fees. Rent is due on the 1st of the month, and tenants are provided a five-day grace period. After the 5th day, the late fee is $100 and then $25/day thereafter. If you are going to be late with rent, please notify us via email or text at 412.275.5415.

Prospective Residents

• What is the typical acceptance criteria to rent one of your properties?

  Our acceptance criteria is a minimum 650 credit score and income to rent ratio ≥ 3x. However, not meeting one or both of these does not immediately disqualify you from being able to live in one of our residences. We evaluate all aspects of your application. Not meeting the above criteria may include a higher security deposit in order to secure a residence.

• Where can I find all your available properties for rent?

  All of our available properties can be found by clicking the Listing link at the top of this page or following this link. From this page, you can browse our properties and schedule a showing.

• Where can I fill out an application for one of your properties?

  You can apply for a home that you are interested in by clicking Apply Online. This will take you to our online application where you can begin your journey to your new residence and live with the Freedom Property Advantage!

• What should I do in the event I arrive at a contactless showing and can’t get in?

  Your access code will be sent when you arrive on site for your showing. You should have received step by step instructions via a text on how to access the property. Be sure to follow the instructions and ensure location services are enabled in all required mobile applications.

  If you are still having an issue with access, send a text to 412.643.2455.

• Do you have options for different length lease terms?

  Yes, we are happy to work with our residents on lease term lengths that may differ from the standard 1 year term. We will be happy to discuss options during the application process.

• Do you have options if I’d eventually like to purchase a home?

  We do have a few properties available that allow for the option to buy at a later date. Learn more at www.freedomavenue.com

• Do you allow pets?

  Many of our properties allow pets. The pet policy will be listed in the listing details for each specific property. Certain dog breeds are prohibited and are outlined in the online application.